ON-LINE SERVICES
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download the relevant app
works on most modern tablets
all windows and mac versions
download the relevant app
Healthier Together
Brings together consistent and high-quality advice from local health professionals for families into one easy to navigate place.
The information is written and approved by NHS clinicians including GPs, which means families/carers/young people will receive consistent self-care/management health advice from the website.
You'll find clear information on common childhood illnesses, including advice on what 'red-flag' signs to look out for, where to seek help if required and how long your child's symptoms are likely to last.
Together we’ll do the right thing for your child. Visit: www.hnyhealthiertogether.nhs.uk
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USING THE NHS APP - Online medical records access
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You can download and use the NHS App without needing to contact the surgery.
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The NHS wants to give people better ways to see their personal health information online.
We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.
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We’re now letting you see all the information within your health record automatically. If you are over 16 and have an online account, such as through the NHS App, NHS website, or another online primary care service, you will now be able to see all future notes and health records from your doctor (GP).
Some people can already access this feature, this won’t change for you.
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This means that you will be able to see notes from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists. You will only be able to see information from 30th November 2022. For most people, access will be automatic, and you won’t need to do anything.
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Your doctor (GP) may talk to you to discuss test results before you are able to see some of your information on the app. Your doctor (GP) may also talk to you before your full records access is given to make sure that having access is of benefit to you. There might be some sensitive information on your record, so you should talk to your doctor if you have any concerns.
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These changes only apply to people with online accounts. If you do not want an online account, you can still access your health records by requesting this information through reception. The changes also only apply to personal information about you. If you are a carer and would like to see information about someone you care for, speak to reception staff.
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The NHS App, website and other online services are all very secure, so no one is able to access your information except you. You’ll need to make sure you protect your login details. Don’t share your password with anyone as they will then have access to your personal information.
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If you do not want to see your health record, or if you would like more information about these changes, please speak to your GP or reception staff.
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To get full access to all the online services between now and November 2022, you must attend IN PERSON to the reception team to obtain your PIN/ID and online registration documentation (this is because we do need to verify your identity)
BEFORE you attend in person please download and complete the Online Access Request Form and then bring this with the relevant photo ID documentation (a passport/driving licence/student card/travel card etc) plus a confirmation of address (from a designated authority such as a financial provider statement/Council Tax form/HMRC form/telephone (landline not mobile) provider etc)
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Downloading and using the NHS App for quick access will enable you to access online repeat medication ordering, book appointments and a see a summary care record.
Please see IMPORTANT information above as access will change from November 2022.
Download from Google Playstore or the Itunes App Store.
You do need to have some sort of photographic ID (driving licence/passprt/student card etc) available as part of the process - the NHS App website explains this in full
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To sign up to online records for the first time
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For first time full access to your medical records, please complete the Online Access Request Form and bring this with you together with the relevant ID documentation. We will verify the ID and may be able to process while you wait but more often we would ask you to give us 24 hours to process. You will then be able to collect the relevant paperwork with your PIN/ID numbers.
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Proxy Access If you are a parent/carer and want to have online access for another person (for example a dependant child under age 11yrs or a spouse/partner etc who is unable to manage their own account) then please use this Proxy Access Request Form.
Please note that such a request will require authorisation from a senior manager/doctor before we give access to a parent/carer to the medical records of patients aged 11yrs and over.
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In the case of Proxy Access we will need to see proof of ID/Address of both the proxy and the person whose record they wish to manage.
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How do I use Online Access services (not applicable if you use the NHS App)
Online access services are made available by a number of NHS approved third party providers. The surgery does not manage these providers and you are advised to review their terms of use when you sign up. We do recommend to download the provider app to your mobile device(s) and to keep your password secure.
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When you first access your chosen patient access app/web page you need to register (using the PIN/ID numbers we have provided). Once you have registered you can log on and start using straight away. These apps are designed to work on any internet-enabled device at any time of day or night, from anywhere.
When you are logged in, choose what section you wish to use and order repeat medication, review records and make GP appointments. With the new GDPR effective from May 2018, this is also an excellent way to access medical information to complete insurance forms, travel forms or share with any authorised person.
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If you have been given proxy access to another person then the individual provider app will show you how to change between viewing your details and viewing those of the other person. This will often be by selecting from a drop-down menu under your own name.
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Before you apply for the first time for online access to your record, there are some other things to consider. See below.
More information
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For more information about keeping your healthcare records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society:
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http://www.nhs.uk/NHSEngland/thenhs/records/healthrecords/Documents/PatientGuidanceBooklet.pdf
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